Return & Refund Policy

At NEU STRYD Medical Devices LLP, we are committed to delivering high-quality mobility solutions. Every product is
carefully inspected before dispatch to ensure it meets our quality standards.
As our products are classified as mobility and medical devices, returns, replacements, and refunds are accepted only under the conditions outlined in this policy. By placing an order on www.neustryd.com, you agree to the terms of this Return & Refund Policy.

1. Return Eligibility

A return or replacement request will only be considered if:

• The product was damaged during transit.
• The product has a verified manufacturing defect.
• An incorrect product was delivered by NEU STRYD

All requests must be reported within 24 hours of delivery.
Requests received after the reporting period will not be eligible for return, replacement, or refund.

2. Non-Returnable Products

Returns, replacements, or refunds will not be accepted under the following circumstances:

• Change of mind after purchase.
• Incorrect product selection by the customer.
• The product is no longer required.
• Dissatisfaction based on personal preference.
• Products that have been used, assembled, installed, altered, or show signs of use.
• Products damaged due to misuse, improper handling, accidents, liquid exposure, negligence, or unauthorised repairs.
• Products returned without the original packaging, manuals, warranty card, accessories, or supplied components.
• Customized, made-to-order, or special-order products.
• Clearance or final sale items.
• Spare parts, accessories, batteries, chargers, controllers, joysticks, and other electrical components.
• Hygiene and personal-use products, including commode chairs, walkers, cushions, mattresses, and similar products,
  unless received damaged or defective.

3. Reporting a Return Request
To initiate a return request, please contact our Customer Support Team within 24 hours of receiving your order.
The following information is required:

• Order or Invoice Number
• Description of the issue
• Clear photographs or videos of the product
• Photographs of the outer packaging and shipping box (if applicable).

Failure to provide sufficient information or supporting evidence may result in rejection of the request

4. Inspection & Approval

All return, replacement, and refund requests are subject to inspection and approval by NEU STRYD.
NEU STRYD reserves the sole right to determine whether a product qualifies for a return, replacement, or refund after
verification of the reported issue.
NEU STRYD reserves the right to reject any request that:

• Does not comply with this policy.
• Is reported after the specified timeframe.
• Fails inspection upon receipt.
• Shows evidence of misuse, alteration, accidental damage, or unauthorised repair.

The decision of NEU STRYD regarding all return requests shall be final.

5. Return Conditions
If a return request is approved:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging.
• All accessories, manuals, warranty cards, and supplied components must be included.
• The returned product must be securely packed to prevent damage during transit.

Products received with missing items, damaged packaging, or signs of use may not qualify for replacement or refund.

6. Replacement & Refund
After the returned product has been received and successfully inspected:

• A replacement will be provided, subject to stock availability.
• If a replacement is unavailable, an approved refund will be processed to the original payment method.
• Refunds are generally processed within 7 business days after approval.

NEU STRYD reserves the right to offer a replacement instead of a refund wherever applicable.

7. Return Shipping
If a return is approved due to:

• Transit damage,
• A verified manufacturing defect, or
• An incorrect product supplied by NEU STRYD,

the return shipping will be arranged or reimbursed by NEU STRYD after verification.
Shipping charges will not be reimbursed for requests that do not meet the eligibility criteria outlined in this policy.

8. Order Cancellation
Orders may only be cancelled before they have been dispatched.
Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.

9. Delivery Inspection
Customers are advised to inspect the package upon delivery.
Any visible damage to the outer packaging should be noted with the delivery partner, wherever possible, and reported to NEU STRYD within 24 hours along with supporting photographs.
Failure to report transit damage within the specified timeframe may affect the eligibility of the claim.

10. Limitation of Liability
To the maximum extent permitted by applicable law, NEU STRYD Medical Devices LLP shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase, use, misuse, installation, maintenance, or handling of any product purchased through our website.
11. Policy Updates
NEU STRYD Medical Devices LLP reserves the right to modify or update this Return & Refund Policy at any time without prior notice. The latest version will always be available on our website.
12. Contact Us
For assistance regarding returns, replacements, or refunds, please contact our Customer Support Team:
NEU STRYD Medical Devices LLP

Phone: +91 86557 56200 / +91 86557 56204 / +91 86557 56201
Email: support@neustryd.com
Website: www.neustryd.com