All products, including Electric Wheelchairs, E-Scooters, and Manual Wheelchairs, are eligible for return only in the following cases:

• Product received is damaged during shipping
• Product has a manufacturing defect

We do not accept returns for:

• Change of mind
• Dissatisfaction with the product
• Incorrect product selection by the customer
• Buyer’s remorse

Reporting Timeline

• Any damage or defect must be reported within 24 hours of delivery
• Requests raised after this period may not be accepted

Return Process

To initiate a return:

1. Contact our Customer Support team via phone or website within 24 hours of delivery

2. Provide:

   • Order / Invoice Number
   • Description of the issue
   • Photos or videos clearly showing the damage/defect

3. Our team will review and provide a Return Authorization (RA) Number if approved

4. Further instructions will be shared for return or replacement

Important Conditions

• Product must be unused and in original condition

• Must include:

  • Original packaging
  • All accessories, manuals, and parts

• Products without original packaging or missing items may not be accepted

Replacement / Refund

• Once the product is received and inspected:

  • Replacement will be provided, or
  • Refund will be processed (if replacement is not available)

• Refunds will be issued in the original mode of payment within 7 business days after approval

Shipping Charges

• In case of confirmed damage or defect:

  • Return shipping will be handled or reimbursed by Neustryd (after verification)

Non-Returnable Items

The following items are not eligible for return unless damaged or defective upon arrival:

• Hygiene and personal use products (Commode Chairs, Walkers, etc.)
• Batteries, chargers, and electrical components
• Customized or special-order products
• Used or opened products
• Clearance or final sale items
• Mattresses, cushions, and beds
• Spare parts and accessories

Need Help?

For any queries or assistance, please contact our support team. We are here to help ensure a smooth and hassle-free experience.

Note: This policy applies uniformly to all products listed on Neustryd.com.