Welcome to NEU STRYD Medical Devices LLP. These Terms & Conditions govern your use of www.neustryd.com and the purchase of our products. By accessing our website or placing an order, you agree to comply with these Terms & Conditions. If you do not agree, please refrain from using our website.

1. About NEU STRYD
NEU STRYD Medical Devices LLP provides innovative mobility solutions, including electric wheelchairs, manual wheelchairs, and mobility accessories designed to enhance comfort, independence, and everyday mobility.

2. Product Information

• We strive to ensure that all product descriptions, specifications, pricing, and images on our website are accurate and up to date.
• Product images are for reference purposes only. The actual product may vary slightly.
• Product specifications, features, colours, availability, and prices are subject to change without prior notice.
• NEU STRYD reserves the right to correct any errors, inaccuracies, or omissions on the website.

3. Orders & Payments

• All orders are subject to product availability and acceptance by NEU STRYD.
• Orders are processed only after successful payment confirmation through our secure online payment methods.
• We reserve the right to refuse or cancel any order due to pricing errors, payment verification issues, suspected
  fraudulent activity, or unforeseen circumstances.
• If an order is cancelled after payment has been received, the refund (if applicable) will be processed through the
  original payment method.
• All prices displayed on the website are inclusive of applicable taxes unless otherwise stated.

4. Shipping & Delivery

• We deliver products across most locations in India.
• Estimated delivery timelines are:
  Metro Cities: 7–10 business days
  Other Locations: 10–15 business days
• Delivery timelines may vary due to courier delays, weather conditions, public holidays, or other unforeseen
  circumstances.
• Ownership and responsibility for the product pass to the customer upon successful delivery.

5. Warranty

• Warranty coverage varies depending on the product and model.
• The warranty covers manufacturing defects under normal usage conditions only.
• The warranty does not cover damage caused by misuse, accidents, improper handling, unauthorised repairs,
  modifications, water damage, or normal wear and tear.
• Proof of purchase may be required for warranty claims.

6. Returns & Refunds
Returns and refunds are subject to our Returns & Refund Policy. Please review the policy before placing your order to
understand the applicable terms and conditions.

7. Product Usage

• Products must be used according to the user manual and safety instructions provided.
• Customers are responsible for selecting the product best suited to their mobility needs.
• NEU STRYD shall not be liable for injuries, damages, or losses resulting from misuse, negligence, improper handling, or
  unauthorised modifications.

8. Limitation of Liability
To the maximum extent permitted by law, NEU STRYD Medical Devices LLP shall not be liable for any indirect, incidental,
consequential, or special damages arising from the use of our website or products.

9. Intellectual Property
All content on this website, including text, graphics, logos, product images, videos, icons, and trademarks, is the exclusive
property of NEU STRYD Medical Devices LLP.
No content may be copied, reproduced, distributed, modified, or used without prior written permission from NEU STRYD.
10. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal
information.
11. Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from the use of this website or the purchase of NEU STRYD products shall be subject to the exclusive
jurisdiction of the courts in Navi Mumbai, Maharashtra.
12. Changes to These Terms
NEU STRYD Medical Devices LLP reserves the right to update or modify these Terms & Conditions at any time. Any changes
will become effective immediately upon publication on this website.
13. Contact Us
If you have any questions regarding these Terms & Conditions or require assistance, please contact us:
NEU STRYD Medical Devices LLP
B-120/121, Plot No. 6, Silver Springs, MIDC Taloja Road, Taloja, Navi Mumbai – 410208, Maharashtra, India

Phone: +91 86557 56200 / +91 86557 56204 / +91 86557 56201
Email: support@neustryd.com
Website: www.neustryd.com

Disclaimer: NEU STRYD mobility products are designed to assist mobility and should be used in accordance with the user
manual and safety instructions. Product specifications, features, pricing, and availability are subject to change without prior notice.